Delivery
Delivery
Our products usually (keyword - usually) ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Within the USA Free Standard Shipping usually takes 5-9 business days.
Free US Shipping on orders over $49,99
Return
Items can be returned within 30 days after the date of a purchase either for a full refund of an original purchase of an item or an exchange for a product of an equal value. Items returned after 30 days from the date of an original receipt are not eligible for a refund/ exchange. Shipping and handling costs are not included into the refund amounts.
Only the unused items in the original unopened package are eligible for return.
All returns must include the original receipt or a proof of purchase.
Send all return items along with receipts/proof of purchase to:
Wood Trick
6344 Nicholas Dr., Columbus, OH 43235, USA
Non-Refundable Items
Products returned with opened or damaged packaging are not eligible for a refund under any circumstances.
Returns Due to Customer Error
Returns initiated due to customer-related reasons—including but not limited to:
- Refusal of the order upon delivery Order refusal upon delivery
- Incorrect shipping address provided
- Failure to accept the parcel
—will be accepted only if the packaging remains intact and undamaged.
In such cases:
- The cost of return shipping will be borne entirely by the customer.
- The refund amount will be calculated by deducting the return shipping cost from the total order value.
- Refunds will be processed only after the item is received and inspected by our team.
REFUNDS (if applicable)
We will notify you when we receive your returned item. Please allow 2-4 business days as we inspect returned item and make a decision whether or not an item is eligible for a full refund/replacement.
Upon approval you refund will be issued and reimbursed to the original method of payment. Refunds and exchanges do not include packaging or shipping costs.
DELAYED/MISSING REFUNDS (if applicable)
If your refund has not been issued within the indicated number of days, please check your payment account. If the refund has not been applied to your payment account contact your bank as it may take additional time for your refund to reflect on your account. There is often a processing delay before refunds are posted.
If you are still not able to locate your refund after completing the steps above, please contact us at info@woodtrick.com